At Gen Z Academy (https://gen-zacademy.com/), customer satisfaction is our top priority. We stand behind the quality of our digital course bundles and therefore offer a 30-Day Refund Policy under specific conditions.

1. 30-Day Result-Based Refund Guarantee

We provide a 30-day refund guarantee if you genuinely feel that our course content did not help you achieve any positive results in your life.

If you believe our course did not deliver value or results, you may request a refund within 30 days of your purchase date.

2. Eligibility for Refund

To be eligible for a refund:

  • Your refund request must be sent within 30 days of purchase.

  • You must provide a valid reason explaining why the course did not help you.

  • You must show proof of course usage and implementation attempt (such as progress screenshots, learning dashboard activity, or explanation of actions taken).

  • Refund requests must be sent via email only.

Refund Request Email: support@gen-zacademy.com

3. How to Request a Refund

To request a refund, please email us at support@gen-zacademy.com with:

  • Your full name

  • Registered email address

  • Order ID / transaction ID

  • Date of purchase

  • Reason for refund request

  • Proof of course access & learning attempt

Our support team will review your request and respond within 3–5 business days.

4. Refund Processing Time

  • If approved, refunds will be processed within 7–10 working days.

  • The refunded amount will be credited to the original payment method used during purchase.

  • Processing time may vary depending on your bank or payment provider.

5. Non-Refundable Situations

Refunds will NOT be granted in the following cases:

  • Requests made after 30 days from purchase.

  • Lack of genuine course usage or effort.

  • Change of mind or personal circumstances.

  • Failure to achieve expected results due to lack of implementation.

  • Violation of our Terms & Conditions.

  • Attempted misuse, abuse, or refund fraud.

6. Multiple Refund Requests

Only one refund request per customer per product is allowed. Users attempting refund abuse or repeated refund requests may be permanently restricted.

7. Access Revocation After Refund

Once a refund is approved:

  • Your access to all course materials will be immediately revoked.

  • Any downloaded materials must be deleted.

  • Further use of our content will be considered illegal.

8. Final Decision Rights

All refund approvals are at the sole discretion of Gen Z Academy. Our decision shall be final and binding.

9. Contact Information

For any refund-related queries:

Email: support@gen-zacademy.com
Website: https://gen-zacademy.com/

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